Effective Date: 22 September 2025
Last Updated: 22 September 2025

At SAM ELECTRON (“Company,” “we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, billing/shipping address, and any other details you provide.
  • Payment Information: Processed securely through Razorpay or other trusted third-party payment gateways. We do not store your debit/credit card or banking details.
  • Usage & Technical Data: IP address, browser type, device details, and cookies for analytics, security, and performance.
  • Service Information: Details related to purchases of e-cycles, engineering projects, IoT products, and related services.

2. How We Use Your Information

We may use your information for purposes including, but not limited to:

  • Processing and delivering orders.
  • Providing customer support and after-sales service.
  • Enhancing our website, services, and product offerings.
  • Sending updates, promotions, and newsletters (only if you have opted in).
  • Fulfilling legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share information in the following situations:

  • With Service Providers: Such as payment gateways (e.g., Razorpay), shipping partners, and IT support providers.
  • For Legal Reasons: If required to comply with laws, regulations, legal processes, or government requests.
  • Business Transactions: If our company undergoes a merger, acquisition, or sale of assets.

4. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Improve browsing experience.
  • Analyze traffic and performance.
  • Remember your preferences.

You can manage or disable cookies through your browser settings. However, some features of our website may not function correctly if cookies are disabled.

5. Data Security

We implement appropriate technical and organizational safeguards, including:

  • Encrypted data transmission.
  • Secure servers and firewalls.
  • Restricted access to sensitive data.

While we strive to protect your information, no method of transmission or storage online can be guaranteed 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your data (subject to legal or contractual requirements).
  • Opt out of promotional communications at any time.

To exercise your rights, contact us at samelectronhelp@gmail.com.

7. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will delete it immediately.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

SAM ELECTRON
Registered Office: Tennis Club Complex, Park Road, Near Nari Shika Hospital, Silchar, Assam, India
Email: samelectronhelp@gmail.com
Phone: +91 6901134587